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Frequently Asked Questions 
  • What are preserved flowers?
    They are genuine flowers treated with state-of-the-art technology to maintain their beauty and natural appearance for years. This makes preserved flowers an affordable and eco-friendly alternative to fresh flowers, which require a weekly change.
  • Are the preserved flowers safe?
    Preservation is done using medicine and food-grade materials. We do not use toxic, corrosive, carcinogenic, explosive or chemically reactive substances. As such, preserved flowers should not present a health or environmental risk.
  • Is there pollen in preserved flowers?
    Pollen comes off of the flower during the preservation process, which makes preserved flowers a hypoallergenic alternative to fresh flowers and a special gift for yourself or your loved ones that have pollen allergies.
  • Do preserved flowers have a fragrance?
    While flowers lose their smell during preservation, you may add the scent of your choice by applying some essential oil on the base of the stems of your purchased florals.
  • How long does the preserved flower last?
    The shelf life of preserved florals depends on their environment. Refer to the section, Caring for preserved flower for more information.
  • Caring for preserved flowers
    Preserved flowers are maintenance-free! It can last for years when placed in the correct environment. To provide the best environment and care for the blooms: Keep them sealed in their original display casing. Place them indoors in a cool dry place, away from sunlight or other heat sources. Do not mist or water the flowers. Minimise temperature fluctuation and humidity where possible. Do not use soap or chemicals to clean. To remove dust on the flowers, lightly brush over the petals using a soft brush.
  • What is a subscription?
    The Soul Shiny subscription is a monthly plan that allows you to rent a floral vase arrangement to liven up your space at home, office or retail outlet. Most of our clients would rather rent than buy a new décor every month because it is more convenient, affordable and also more sustainable. The price includes free standard delivery. Subscribe now.
  • What flowers can I expect?
    Let us take you on a fascinating journey through our diverse collection of the finest preserved flowers and foliage sourced from all around the world. Unique species of dried plants and fruits, as well as exotic species of hybrid, man-made plants, may be used in the floral arrangement. There are no two designs alike, and we look forward to welcoming you aboard.
  • Can I get additional floral arrangement(s) in my monthly subscription?
    You may rent additional floral arrangements for $39 per month. Prices may be subject to change. Please reach out to us for the latest price and arrangements.
  • Can I select the flower arrangement or vase?
    Unfortunately, we do not accept any online customisation at this moment. Please write to us by email or via WhatsApp if you have any specific requests. We may be able to tailor a separate subscription plan or a bespoke centrepiece for you.
  • How and when will I be billed?
    There are three options on the payment cycle. You can choose to be billed every month, every six months, or every twelve months. The first payment begins on your first subscription purchase online. The next billing will follow one month from the first billing date.
  • Can I select the delivery date?
    By default, each delivery will be made on the 1st Saturday of the month. Alternatively, you may choose to take the delivery on the third Friday of the month. Please contact us if you would like to arrange a specific delivery date. We will do our best to accommodate your request at the lowest possible cost.
  • What if I am not around to swap the floral arrangements?
    Please notify us at least two days before the delivery date so that we may make the necessary arrangements. Uninformed late returns or failed delivery will be charged $30 per day. We will pause any new delivery at this time until we receive the previous month's floral arrangement. We would appreciate your assistance in returning the flower arrangement as soon as possible. Please keep in mind that you may still be billed during this time if it occurs during your payment cycle.
  • Can I pause the subscription?
    You may pause the subscription for up to 3 months. All unused subscription credits will roll over to the following month, for up to 6 months. We seek your cooperation to return your current floral arrangement before pausing the subscription. Please keep in mind that you may still be billed during this time if it coincides with your payment cycle.
  • Can I cancel my subscription?
    Yes, you may unsubscribe from the service at any time via email. But before you do, please let us know if there is anything we can do to improve your experience. Please take note of the cancellation details: Cancellation requests are processed from 10am to 5pm Mondays through Fridays, excluding public holidays, the eve of public holidays and weekends. Requests received after 5pm will be processed the next working day. Our service representative will contact you during operational hours. Subscription fees deducted after the month’s billing will not be refunded. If you would like to cancel your order before the next billing, please ensure that you are not holding any subscription units, have overdue payments, or have a paused subscription. You will receive a confirmation message once the cancellation is completed. Standard T&Cs apply.
  • Can I purchase the floral vase arrangement after receiving it?
    Yes, please contact us if you would like to purchase. Our designs are exclusively available to subscribers, and we are so glad that you like them!
  • I’ve received the wrong item.
    We are very sorry for the mixed-up order. Please contact us immediately with your order number and a photograph of the wrong item. We will arrange for the product swap when they have been reviewed and verified.
  • My item is damaged.
    Our items are meticulously packaged to ensure they arrive as beautiful and complete as they left us. However, on the rare occasion that they are damaged in transport, please contact us immediately so that we can investigate and make appropriate arrangements. Please keep in mind that upon receiving the item, you will be required to send us photos of the damaged item and provide a description.
  • Where is my delivery?
    Delivery delays may occur due to traffic congestion, traffic accidents, inclement weather, or other unforeseen circumstances. However, we promise to keep you informed of the situation and to make arrangements as needed or requested. We appreciate your patience and understanding as we work to deliver your order.
  • Can I change the delivery details?
    Changes to order information and delivery can only be made up until one day before the delivery. Any changes made on the delivery day, including incomplete delivery information, will be subject to SGD 20 administration fee. Changes made on the delivery day (such as the delivery address, time, or date) will be arranged on a case-by-case basis. If the driver's schedule allows, delivery can be completed as requested. Otherwise, the order may have to be delivered at the end of the delivery day.
  • What happens when the delivery fails?
    The driver will contact you immediately should there be any issues during the delivery. The order will be returned to SoulShiny upon failed delivery, which includes the following reasons: The recipient is uncontactable or refuses to accept the item. There is no suitable location to place the item, such as the reception desk or management office. The staff is unavailable to collect the item. Other reasons preventing the items from being delivered. Please contact us to arrange for redelivery. Additional delivery charges apply. If we do not hear from you within 3 months of rejecting the delivery, the ownership of the item will be transferred to SoulShiny. In this case, there will be no refunds.
  • Can I exchange or refund?
    We want you to be completely satisfied with your purchase. Please notify us right away if you are not satisfied with the item or did not accept the delivery. If we do not hear from you within 3 months of rejecting the delivery, the ownership of the item will be transferred to SoulShiny. In this case, there will be no refunds.
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